SHIPPING / DELIVERY – UK
Note: We have tried to make ordering and delivery as simple as possible, but the nature of some of the goods we sell – large, heavy, or even classed as dangerous! – makes a blanket policy impractical.
Where it is practical the cost of delivering your order is indicated on the product pages and a total calculated on the checkout page. If smaller items are ordered at the same time as larger ones (eg a paddle with a kayak) the charges are often (but not always) combined.
Where no delivery cost is indicated on the shopping page this is usually because we cannot offer standardised delivery terms (timings, costings, or both). These items therefore cannot be ordered directly from our website; please phone or email us with your requirements and we will provide a cost estimate as soon as possible.
If an order is completed online and our system makes a shipping price calculation error we reserve the right to contact you with an updated price. Examples of this include remote or distant locations (as defined by – often unfathomable! – courier logic) for which our couriers charge us more. This includes the Scottish Highlands & Islands, and often the Isle of Wight. We will not make extra charges without your approval; in the event that such charges are unacceptable we will cancel the order and refund you in full.
Most goods are held in stock and will be despatched within five working days of placing your order. If for some reason we cannot achieve this, we will contact you with an estimated date of despatch. If there is a specific deadline to which you would like us to work, please state this on your order (or phone us before ordering if it is vital).
SHIPPING/DELIVERY – OUTSIDE UK
We welcome orders from overseas but again the variable nature of the size, shape and weight of our goods makes standardised delivery pricing almost impossible. Please call or email us for a quote.
IMPORTANT – VAT. Prices on this website include UK VAT (sales tax) at the current rate of 20%:
– For countries within the EU (European Union) goods that are VAT and duty paid within one member country such as the UK should be liable for no further such charges within other member countries. In our experience to date, including export to most European countries, this works – but we are not lawyers or accountants.
– For customers outside the EU, including the Channel Islands, VAT will be deducted. The simplest way to calculate this is to divide by 1.2 (eg £600 inc VAT = £500 ex VAT). However charges imposed locally – such as, but not limited to, sales tax, import duty, and processing fees – are excluded from our pricing and will be the responsibility of the customer.
Also please note, with our apologies if it affects you, the nature of our supplier agreements means that we are not allowed to send some of our goods to some countries outside the UK.
If you are not happy with your purchase for any reason, we will exchange or refund it in full, excluding carriage, provided that the items are returned (at your expense) within 14 days of receipt.
Returned goods must be packaged securely, with all original packaging undamaged and in a saleable condition, eg. boxes must be in the same condition as when received. It is your responsibility to ensure that returned goods are insured for the return journey.
If you are returning items and wish us to arrange the carriage, this may cost more than we charged for the journey from us to you (outward carriage is subsidised on some items). We may also charge an administration fee. Such charges will be advised before you commence the return, and deducted from the amount to be refunded.
Personalised or customised items, including whole boats ordered in specifically for you and/or built to your specification, cannot be returned unless faulty.
If you are not in the UK please phone us to discuss the best course of action.
Please check the condition of goods promptly on arrival – we are unable to accept claims for goods damaged during shipping after 14 days. If you receive your goods and believe them to be faulty, please contact us straight away with a brief description of the problem so that we can decide on the best course of action.
In the unlikely event that goods develop a manufacturing fault during use and within a reasonable period (typically up to 12 months, or manufacturer’s warranty period), please contact us to discuss the problem. We will then advise on the best course of action with a view to arranging repair. If it cannot be repaired we will try to replace it if possible.